Trailsy Terms of Service

DRAFT v0.1 — NOT YET REVIEWED BY COUNSEL. Last updated: September 1, 2026

Please read these Terms carefully. They govern your use of the Trailsy app and describe how paid trail quests work, how we verify rides, when you can and cannot get money back, and how disputes are handled. They include an arbitration agreement and a class-action waiver (see "Dispute Resolution").

Apple Inc. does not sponsor, endorse, or administer Trailsy or any quest. Strava, Inc. does not sponsor, endorse, or administer Trailsy or any quest; Strava is a data source you choose to connect. The Central Oregon Trail Alliance (COTA) and other land managers are not affiliated with Trailsy unless a quest says otherwise.

1. Definitions

2. Acceptance and eligibility

By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

To use the Service you must be at least 18 years old. To enter a paid quest you must also:

Paid quests are void where prohibited. You are responsible for confirming that your participation is lawful where you are. We may use device and network signals to check your location and may void an entry made from outside a permitted area (with the buy-in refunded, unless you used location spoofing, in which case Section 8 applies).

We may restrict or withdraw the Service in any location at any time.

3. Nature of the Service: a skill contest, not gambling

Trailsy is a fitness challenge platform. Whether you finish a quest depends entirely on your own riding: you choose the trails by choosing the quest, you ride them, and our system checks whether you did. There is no element of chance, no odds, no wagering on other people's performance, and the Company neither competes for nor takes any share of the pool.

Financial risk. If you do not finish a paid quest you lose your buy-in. There is no guarantee of any payout. Commit only money you can afford to lose.

4. How quests work

Entering. Each quest shows its trails, tier, Quest Window, buy-in, Processing Fee, total charge, enrollment deadline, maximum entrants (if any), and refund rules before you confirm. Paid quests close enrollment at the stated deadline. Free quests may allow enrollment until the window ends.

Charges. When you enter a paid quest we charge your payment method for buy-in plus Processing Fee through Stripe. The buy-in is held for the pool until settlement. Payments are not App Store purchases and are not processed by Apple.

Finishing. To finish, you must obtain a verified completion for every required trail in the quest, each on a ride that starts and ends inside the Quest Window and after your enrollment time. A trail marked optional does not affect finishing. Riding faster earns nothing extra; all finishers share the pool equally.

One ride per trail. A trail must be completed within a single continuous ride. Partial coverage across several rides does not add up. Unless the quest says a trail is one-way, either direction counts.

Late uploads. Rides recorded inside the Quest Window but uploaded to Strava up to 48 hours after the window ends are still considered. After that grace period the quest settles on the data we have.

Concurrent quests. You may enter more than one quest at a time. A single ride can count toward every quest that contains that trail. Each quest has its own buy-in and its own pool.

Changes to a quest. If a trail in an active quest becomes unridable (land-manager closure, wildfire, snow, damage, or a material error in our trail map) we may, at our discretion: mark that trail optional for everyone, substitute a comparable trail, extend the Quest Window, or cancel the quest and refund buy-ins in full. We will notify enrolled riders in the App. Our trail geometry may be corrected during a quest; completions already recorded stand.

Sponsored quests. Some quests may have a pool funded in whole or part by a sponsor, with reduced or no buy-in. The sponsor has no obligations to you; the Company administers the quest. Sponsor terms are shown before entry.

5. Ride verification: your responsibilities and our authority

Completions are determined by comparing Ride Data from your connected Strava account against our trail map. By entering a quest you agree that our verdict, produced from Ride Data as we received it, is the authoritative record for quest purposes.

You are responsible for:

Things that are not grounds for a refund, an extension, or a changed verdict: dead batteries, a device or app that stopped recording, an activity uploaded to the wrong account or set to the wrong sport type, a Strava outage, a disconnected Strava link, deleting an activity, GPS drift that placed you off the trail, or trail conditions.

Manual review. We may ask you to provide the original activity file (GPX or FIT), device information, or other reasonable evidence for any ride within 72 hours of our request. If you do not, the affected completion is voided.

Flags. Our system flags rides that look inconsistent with unassisted human riding, such as implausible speeds, implausible sustained climbing rates, unnaturally clean traces, duplicated traces across accounts, or two activities by one rider at the same time. Flagged rides are held for review and do not count until resolved. Decisions are made in good faith by the Company and are final.

Disputes about a verdict. If you believe a verdict is wrong, contact [email protected] within 7 days of the quest's settlement (or, for verdicts during the window, before settlement where possible). We will review the Ride Data and our matching record and respond. Our determination is final and binding.

E-bikes. Quests are not timed, so pedal-assist e-bikes are permitted unless a quest says otherwise. You must record e-bike rides as e-bike activities in Strava. Misreporting an e-bike ride is a violation of Section 8 and may void your completions in any quest that excludes e-bikes.

6. Money: pool, payouts, refunds

The pool is untouched. The Company's only compensation from a paid quest is the Processing Fee charged at entry. We do not deduct anything from the pool at settlement.

Settlement. After the Quest Window and grace period, we determine finishers and distribute the pool as follows:

A detailed breakdown is shown in the App after settlement.

Trophy quests. Some quests award a prize instead of a share of a pool, and are marked as such on the quest page before you enter. On a Trophy quest your entry fee is the whole charge — there is no Processing Fee on top of it — and the Company retains it; it is not pooled, not divided between finishers, and no money is paid to any rider. Every rider who completes the quest under these Terms receives the prize named and described on that quest's page. Finishing sooner earns nothing extra, and another rider finishing takes nothing away from you. We send the prize within 30 days of your finish being confirmed; if the prize named is unavailable we may substitute one of equal or greater value. Trophy quest entries are not refundable, including the withdrawal right below: a Trophy quest with no end date begins for you the moment you enter, so there is no period before it starts in which to withdraw. This section's pool, settlement, No-Finisher Refund and Wallet provisions do not apply to a Trophy quest, because it has no pool.

Withdrawal. You may withdraw from a paid pool quest before the Quest Window starts and receive your buy-in back; the Processing Fee is not refunded. After the window starts, you cannot withdraw and the buy-in is not refunded.

Starting prize and minimum riders. A quest may show a starting prize — a minimum pool, stated on the quest page as "at least $X" before enough riders have entered to reach it. The starting prize is funded entirely by entries, never by the Company: a quest that states one also states a minimum number of riders, and that minimum multiplied by the buy-in is always at least the starting prize. If the minimum number of riders has not entered by the time enrollment closes, the quest is cancelled and every entrant is refunded in full — buy-in and Processing Fee both — under "Cancellation by us" below. Once entries exceed the starting prize, the pool is simply the pool and the "at least" wording no longer appears. The starting prize is a minimum, never a maximum or a promise of any particular payout to any particular rider.

Sponsored quests. A quest may also carry money contributed by a sponsor, shown on the quest page with the sponsor's name ("$500 from Ridgeline Bikes"). Sponsor money is added to the pool and is paid by the Company from sponsor funds at settlement; it is not part of any rider's buy-in and is not constrained by the minimum-rider rule above. If a quest ends with no finishers, sponsor money is not paid to anyone and is not refunded to anyone — no rider contributed it. Entrants still receive the No-Finisher Refund of their own buy-ins as described above.

Cancellation by us. If we cancel a quest before it starts (for example, too few entrants, or because it did not reach its stated minimum number of riders by the enrollment deadline), buy-ins and Processing Fees are refunded in full, to the payment method used to enter. We will notify you when this happens. If we cancel a Trophy quest, entry fees paid by riders who have not yet finished it are refunded in full.

Injury, illness, and other circumstances. Entry fees are otherwise non-refundable. In exceptional cases such as a documented injury or a verified failure of our own systems, we may, at our discretion, refund a buy-in or issue credit. Any such refund is paid from the Company's own funds, never from a quest's pool. Requests go to [email protected], where possible before the quest ends.

Your Wallet. At settlement, winnings are credited to your Wallet in the App and held for you by the Company. Your Wallet shows your balance and every credit and withdrawal. You may withdraw your available balance at any time; a withdrawal is paid through Stripe Connect to a Payout Account in your name, normally within a few business days, and bank timing is outside our control. You must complete Stripe's onboarding, including any identity verification Stripe requires, before you can withdraw. Wallet balances are not transferable, cannot be used to pay other people, and are not a payment instrument. A balance left untouched for 180 days after your last activity in the App may be paid to your Payout Account if you have one, and is otherwise handled under Oregon unclaimed-property law. Refunds of card charges, including the No-Finisher Refund, go back to the original payment method and never through the Wallet.

We are not a bank. Money held in the pool or in your Wallet does not earn interest and is not FDIC-insured.

Chargebacks. Disputing a Trailsy charge with your card issuer instead of contacting us first may result in suspension, forfeiture of pending winnings, and recovery of the disputed amount and related costs. Our records of your entries, rides, and verdicts are our evidence in any such dispute.

Taxes. You are responsible for taxes on any winnings. For U.S. riders, winnings at or above the IRS reporting threshold in a calendar year may be reported on a Form 1099, and we or Stripe may require your taxpayer information before paying you.

7. Group Rides, leaderboards, and comments

Group Rides are yours, not ours. Riders schedule and lead Group Rides. The Company does not organize, lead, vet, or supervise them, does not check the ability of participants, and is not responsible for what happens on them. Joining a Group Ride is a social feature; it never substitutes for your own Ride Data. Any Group Ride credit shown on a leaderboard is a bonus category and never affects a pool.

Leaderboards display your display name, avatar, and statistics we derive from verdicts (such as trails completed and streaks). They do not display your Strava activities, routes, pace, or heart rate to other riders. By using the Service you agree that your display name and derived statistics are visible to other riders.

Comments are limited to quest and ride threads. You are responsible for what you post. We may remove content and restrict posting at our discretion. Do not post other people's private information, trail locations that land managers ask to keep unpublished, or anything unlawful, harassing, or hateful.

8. Fair play

You agree to ride the trails yourself, on a bicycle, under your own power (plus pedal assist where permitted), and to record and upload honest Ride Data. The following are prohibited:

If we determine in good faith that you violated this Section, we may void affected completions, disqualify you from a quest (buy-in forfeited to that quest's pool), claw back winnings attributable to the violation, and suspend or close your account. We will not take money from you that is unrelated to the violation. Serious cases may be referred to law enforcement.

9. Safety and assumption of risk

Mountain biking is dangerous. Trails in central Oregon involve rocks, drops, exposure, wildlife, weather, remote locations without cell coverage, and other riders. You can be seriously injured or killed. You choose which quests to enter and which trails to ride, and you are solely responsible for your own safety, skill level, equipment, and judgment. A quest is never a reason to ride beyond your ability, in bad conditions, or on a closed trail. No quest is worth an injury.

By using the Service you voluntarily assume all risks of riding and agree that the Company has no duty to warn you of trail conditions, does not maintain trails, and is not responsible for the condition of any trail or the acts of any land manager, other rider, or third party. Trail difficulty ratings in the App come from public map data and may be wrong.

The Service does not provide medical advice. Consult a physician before undertaking strenuous activity.

10. Your data and Strava

We store the Ride Data needed to verify completions, operate leaderboards, detect cheating, resolve disputes, and improve matching accuracy. Our Privacy Policy explains what we keep and for how long. We do not sell your Ride Data, do not use it to train artificial-intelligence or machine-learning models, and do not show your raw Strava data to other riders. Disconnecting Strava stops new verification; verdicts already recorded remain part of quest history. You can request deletion of your account and data as described in the Privacy Policy, subject to records we must keep for legal, tax, and fraud-prevention purposes.

11. Accounts and termination

You may close your account from the App. While a buy-in of yours is still riding on a quest that has not settled, we decline the closure and tell you the date that quest settles; your entry is never forfeited merely because you asked to leave. Quests with no buy-in never delay a closure. We may suspend or close accounts for violations of these Terms. Legitimately earned winnings will still be paid, less any amounts attributable to a violation.

12. Third-party services

The Service relies on Apple (App Store and Sign in with Apple), Strava (Ride Data), Stripe (payments and payouts), Expo (push notifications), OpenStreetMap contributors (trail map data, used under the Open Database License), and cloud hosting providers. Their terms apply to your use of their services. We are not responsible for their outages or actions. Where an outage of a third party materially affects a quest, our sole remedies are those in Section 4 ("Changes to a quest").

Apple. These Terms are between you and the Company, not Apple. Apple has no obligation to provide support for the App and is not responsible for it or for any claim relating to it. Apple is a third-party beneficiary of these Terms and may enforce them against you.

13. Intellectual property and your content

The App, our trail database as compiled, our matching system, and our branding belong to the Company. You keep your rights in content you post; you grant us a non-exclusive, worldwide, royalty-free license to host, display, and distribute it as needed to run and promote the Service. Feedback you send us may be used without obligation.

14. Disclaimers and limitation of liability

The Service is provided "as is" and "as available" without warranties of any kind, including accuracy of trail maps, difficulty ratings, GPS matching, or uninterrupted availability. To the fullest extent permitted by law, the Company's total liability for any claim relating to the Service is limited to the Processing Fees you paid in the twelve months before the claim, or $100, whichever is greater, and the Company is not liable for indirect, incidental, consequential, or punitive damages, or for personal injury arising from riding. Some jurisdictions do not allow certain limitations; in those places the limitations apply to the greatest extent allowed.

15. Indemnification

You agree to defend and indemnify the Company and its owners, employees, and contractors against claims and costs, including reasonable attorney fees, arising from your riding, your Group Rides, your content, your breach of these Terms, or your violation of any law or third-party right.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of Oregon, without regard to conflict-of-law rules.

Talk to us first. Before starting any formal proceeding, email [email protected] and give us 30 days to resolve the issue informally.

Arbitration. Any dispute not resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, in Deschutes County, Oregon, or by phone, video, or written submission at your option. The Federal Arbitration Act governs this clause. You and the Company each waive the right to a jury trial and to participate in a class or representative action. Either party may instead bring an eligible claim in small-claims court, and either may seek injunctive relief in court to protect intellectual property. If the class-action waiver is found unenforceable, this arbitration clause is void.

Opt out. You may opt out of arbitration by emailing [email protected] with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms.

17. General

We may update these Terms. For material changes we will give at least 30 days' notice in the App or by email; continued use after the effective date is acceptance. Changes never alter the rules of a quest you have already entered. If any provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger, sale, or reorganization; you may not assign them. Our failure to enforce a provision is not a waiver. Provisions that by their nature should survive termination (payment, forfeiture, disclaimers, liability limits, indemnity, dispute resolution) survive. These Terms, the Privacy Policy, and the rules shown on each quest page are the entire agreement between you and the Company about the Service.

18. Trail etiquette (part of these Terms)

Contact

ZTEIG, LLC, 64417 Old Bend Redmond Hwy, Bend, Oregon 97703, [email protected]